determine where a competitive advantage resulting from a different delivery method may be present.

1- Although many consumers receive a large quantity of sales material through the mail, the service-system design

matrix indicates that some form of face-to-face contact provides a lower sales opportunity than does mail contact.

True

False

2- In increase in input from one year to the next will always result in a decrease in productivity, regardless of whether outputs increase as well.

True

False

3-The quality of a product is considered to be an order qualifier if quality is the deciding factor in the customer’s decision to purchase the product.

True

False

4- The sharing of information between customers and suppliers in a supply chain will de crease both variability and uncertainty, enabling companies in the supply chain to reduce their inventories and shorten delivery lead times.

True

False

5-One strategic use of the service-system design matrix is to permit comparisons with how other competitors deliver a specific service, and to determine where a competitive advantage resulting from a different delivery method may be present.

True

False

 

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